PREMIER BONE
Free domestic shipping for standard orders (above $50) in the U.S. (via USPS First Class Mail or UPS Mail Innovations). USPS First Class Mail International does not offer global tracking information.
For orders below $50 a standard shipping charge of $2.90 is applicable.
Packages returned to the Focal warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.
Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.
In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.
Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
Special Considerations
All orders are subject to approval based on the order information provided.
All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD.
In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.
If your order contains one or more pre-order/back-ordered item(s), the entire order will beheld until all items are in stock and can be shipped together. To ensure your available "in stock" item(s) are not held while your pre-order/back-ordered item(s) are pending, we suggest that you order the pre-order/back-ordered item(s) separately.
Additional Shipping Information
Free domestic shipping for standard orders (under 16 ounces) in the U.S. (via USPS First Class Mail or UPS Mail Innovations)
Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (natural disasters, holiday delays, etc.) may produce shipping postponements.
USPS First Class International Mail does not offer tracking information.
The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country.
Shipping Methods
By USPS
First Class Mail : Usually takes 3 to 8 business days
Priority Mail : Usually takes 2 business days
Express Mail : Usually delivered the next day from shipment day
First Class Mail International : Varies by destination. (Tracking unavailable for this method)
By FedEx
FedEx Ground Home Delivery® : Delivery is within 1 to 5 business days. Delivers on Saturdays at no extra charge.
FedEx Express Saver® : Usually delivers in 3 business days by 4:30 PM PST to most areas (by 7 PM to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday.
FedEx Standard Overnight® : Delivery for the next business day by 3 PM to most areas and by 4:30 PM PST to some rural areas throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.
FedEx International Economy® : Time-definite delivery typically in 2–5 business days (2 or 3 business days to Canada, Mexico and Puerto Rico) from the U.S. to more than 215 countries and territories.
FedEx International Priority® : Time-definite delivery typically in 1-3 business days from the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.
By UPS Mail Innovations
UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver the mail piece within 3 to 5 days, on average. (Total shipping period can be about 5-7 business days.)
All our products have a 30-Day Money Back Guarantee, and all items purchased within 30 days can be returned for a refund. Executive rewards members have a 60-Day Money Back Guarantee.
Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
Must include a valid original purchase order number from focalgoods.com. Purchases made outside of focalgoods.com must contact respective seller for returns.
Returned products must be in their original packaging without any missing contents.
Aside for Elite and Executive rewards members, return shipping is at buyer's cost unless stated otherwise by our support team.
Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
If you are not using our pre-paid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Focal Inc. is not liable for lost or stolen return packages during transit/delivery.
The prepaid return label is not available for international returns.
* Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.
* Bundle Items: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.
Please follow these instructions for returns:
1. Click "Start a Return" and enter your order number and email address associated with the order. You may also initiate a return by logging into your account and clicking on the “Request a return” button next to the desired order.
2. Choose the item(s) you wish to return, and enter the reason for return for each item.
3. Select the shipping method for the return. Elite and Executive rewards members should receive the shipping label via email in 1-2 business days, pending approval. All other customers who have chosen the pre-paid shipping label method should be able to access the pre-paid shipping label right away through the Returns Dashboard. An email containing the shipping label should have also been sent (may have been sorted into your Spam folder).
4. Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:
Focal Goods, LLC
4500 N Oracle Rd, Tucson Arizona 85705, United States
5. You should receive an email notification of the refund once we have received and processed the returned package.
