FAQ

Customer Support Hours:

Monday - Friday: 8:00 AM - 5:00 PM PST

Saturday - Sunday: Closed

USPS Holidays: Closed

We are closed on weekends and holidays as observed by the United States Postal Service.

A list of USPS Holidays can be found here!

Please note: Orders placed on weekends and holidays will start processing the following business/working day.

If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.

If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.

Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.

Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order)

Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)

After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.

Please Note:

* If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available. (Split-shipping is currently not available) Availability for items are each mentioned on its product page.

** A list of USPS Holidays can be found here.

At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.

Please refer to our Returns Guideline for instructions on how to return your product.